Fuji Xerox Vietnam - Printer Warranty Policy

April, 2020
Customer Service & Quality Department

  1. This warranty covers repair services and replacement of any parts proven to be defective due to defective workmanship or materials. Warranty does not cover for:
    1. Misuse, abuse, negligence, accident, pollution, abnormal voltage or usage of generator, fire, lightning, natural disasters
    2. Use of non-Fuji Xerox printer supplies or consumables
    3. Toner cartridge / Ink cartridge / Toner Bottle that already used more than 20% of its life or yield or date of purchase is more than 2 months
  2. Warranty Application
    For End-users who buy printers via FXV Printers Authorized Distributors (ADs) or Authorized Resellers of FXV Printers ADs, end-users will send the machine to FPT Services as FXV's Printers Authorized Service Provider

    <Access Link for Warranty information>
    http://fptservices.com.vn/khach-hang-tieu-dung/bao-hanh/ 

    <Warranty Center Locations>

    • Hanoi:: FPT Information Services Company Ltd

    Address: No 27 Yen Lang Street, Trung Liet Ward, Dong Da District, Hanoi
    Tel: 024 7300 0911
    Hotline: 0932 251516

    • Hochiminh: FPT Information Services Company Ltd at Hochiminh City

    Address: No.194/3 Nguyen Trong Tuyen, ward 8, Phu Nhuan district, HCM
    Tel: (028) 7300 0911

    • Danang: FPT Information Services Company Ltd at Danang City

    38 Le Dinh Ly street, Thac Gian Ward, Thanh Khe District, Da Nang City 
    Tel: 0236 356 2666

    • Can Tho: FPT Information Services Company Ltd at Can Tho City 

    90 Ung Van Khiem, Cai Khe Commerce Centre, Ninh Kieu district, CanTho
    Tel: 0292 3781 978

  3. Warranty time is one-year (From the date of purchase To broken date)
    Customer to provide following document for warranty:
    • Warranty Card 
    • Original purchased invoice 
  4. Warranty for Printer with speed below 30 ppm customer have to carry-in to above 04 Warranty Centres
  5. Warranty for Printer with speed range from 30 ppm and above, FXV apply onsite warranty for those 03 main cities: HCM, Hanoi, Danang with the standard coverage radius of 20km.
    Remarks: Zone surcharges may apply for all On-Site service locations beyond 20km radius from our 3 above service centre. The cost of surcharge End-user may negotiate directly with FPT

Fuji Xerox Vietnam Printer List

Applied from 21st April, 2020 (until further notice)

Product Type Product Time of Warranty Speed (ppm)
A4 Multifunction-Mono
Apeosport-VII 5021 One year from purchase date 53
DocuPrint M375z One year from purchase date
40
DocuPrint M285z
One year from purchase date
34
A4 Multifunction-Color
ApeosPort VII C4421 One year from purchase date 40
DocuPrint CM315z
One year from purchase date
28
A3 Single Function-Mono
DocuPrint 5105d
One year from purchase date
55
DocuPrint 3205d
One year from purchase date
32
DocuPrint 3505d
One year from purchase date
38
A4 Single Function-Mono
DocuPrint P505d
One year from purchase date
63
DocuPrint P475AP
One year from purchase date
53
DocuPrint P375dw
One year from purchase date
40
DocuPrint P285dw
One year from purchase date
34
A4 Single Function-Color
DocuPrint CP475AP
One year from purchase date
40
DocuPrint CP315dw
One year from purchase date
28